With the recent restrictions on air travel to the Hamptons, the weekend Hamptonites need to find new methods of transport. GroundLink is a tech-enabled provider of executive black car service in New York City, Long Island, and in major cities throughout the world. Offering the industry’s only on-time guarantee, GroundLink also focuses on Duty of Care, reliability and exceptional customer service. The company offers professional drivers who are screened, properly licensed and fully insured. Clients, corporate travel planners and travel agents can book rides using GroundLink’s mobile app, fully transactional website, or 24/7 customer service center.
With the company’s transparent pricing – which is not metered or “surged” – clients always know the cost before they confirm their ride. The company was founded in 2003, and has its headquarters in New York. The New York leadership team consists of Liz Carisone, Chief Executive Officer, Ivan Aksentijevic, Chief Technology Officer, Michael Mooradian, Chief Sales Officer Alberto Romero, Senior Vice President, Product & System Architecture, Dorothy Plewa, Vice President of Finance and Corporate Controller.
GroundLink provides executive black car service in major cities throughout the world. GroundLink works with independent operators and a network of affiliates to provide service to its customers worldwide. Customers are able to select from a wide selection of vehicles including sedans, SUVs, limousines and vans. GroundLink offers scheduled rides worldwide, along with on-demand (Ride Now) services in New York. Customers can book a car via the company’s award-winning mobile app available in the App Store and Google Play, its fully transactional website, or by phone through its 24/7 Customer Service Center. GroundLink’s user-friendly app and website allow customers to easily select their pick up and drop off locations using nearby airports, venues, addresses or their ride history.
GroundLink also provides a full price breakdown in advance of the trip. Unlike taxis or other car service companies, there are no additional charges for being stuck in traffic or for peak periods (surge pricing). Customers also can track their car and driver from the time the driver is dispatched until they are dropped off at their destination, using the mobile app or a link provided in SMS car location alerts sent to them. For all airport pick-ups, GroundLink tracks the customer’s flights and automatically adjusts the pickup time based on the flight’s actual arrival.
GroundLink offers the industry’s only on-time pickup guarantee. If customers are not picked-up within five minutes of their scheduled time, then their next ride is free (up to $75).
As the fifth largest travel expense category behind airfare, lodging, dining and entertainment but ahead of car rental, GroundLink is committed to helping companies manage their ground transportation spend. The company provides competitive corporate pricing, volume based discounts and a proprietary API that allows integration with online booking tools and GDS’s including Sabre, Apollo, Galileo, Worldspan, Concur, GetThere, Deem@Work, Orbitz for Business and Egencia. Additionally, GroundLink has a web-based Corporate Account Center that provides travel arrangers with real-time access to their ground transportation program.
The Account Center includes an overview of their overall car service spend, a breakdown of their employees’ ride history and the ability to view upcoming and completed rides and rides in progress on a real-time updated map. GroundLink also recognized the importance of corporate duty of care, and the company is committed to offering the safest operations with fully vetted and licensed drivers and a $5 million public liability insurance policy.